Managing Matters – Jerry Kent

In this “Managing Matters” column we feature Jerry Kent, CEO of Cequel III., and the importance of using stories to reinforce what you stand for and learning management principles from American history.

“The core of business is customer service,” according to Jerry Kent, CEO of Cequel III. Of course, delivering great customer service is easier said than done. Especially when you’re in an industry with a poor reputation for customer service and part of your growth strategy is to acquire other cable and telecommunication providers.”

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