There is only one boss. The customer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton
In the midst of scrambling to keep things as normal as you can for your customers since the start of the COVID-19 pandemic, it’s also important to consider how things are changing for them.
To help you with that, we’re sharing a revised version of a resource we’ve shared in the past. This resource is designed to help you have a conversation with your team about your customers.
We’re sure you’ve already had some of the most urgent conversations that have enabled you to adapt to immediate changes. This resource can help you fine tune based your customer interaction on what’s happening now, serve as a helpful reminder of what is most important to your customers, or bring greater visibility to how each of your leaders are developing different views of your customers.
How well you know your “one boss” is especially critical to evaluate right now.