There is only one boss. The customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton In the midst of scrambling to keep things as normal as…

Borden Dairy Launch!

It was a real treat last week to be at Borden’s National Rally – Playing to Win – as they rolled out The Borden Difference – their refreshed organizational identity.  It was meaningful to see employees engaged around discussing this…

ODN Presentation

I had the privilege to present at the January meeting of the St. Louis Organization Development Network (ODN) with my friend and client, Justin Woodard, CEO of Woodard Cleaning & Restoration.  Our topic was People Can’t Align to a Strategy…